This Privacy Policy explains how Stay Guide (“Stay Guide,” “we,” “us,” or “our”) collects, uses, discloses and protects personal information when you use Stay Guide websites, AI-powered chat experiences, travel recommendations and related services (collectively, the “Service”).

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Stay Guide is an AI-powered travel information and recommendation service operated from California, United States.

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This Privacy Policy applies whether you access Stay Guide directly or through a participating hotel, lodging property, destination, travel organization or other partner.

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When you use Stay Guide, you are interacting with an artificial intelligence-powered system rather than a human travel advisor.

 

1. Information We Collect

The information we collect depends on how you use Stay Guide and the features available to you.

 

Information You Provide

We may collect information that you choose to provide, including:

• questions and messages submitted through Stay Guide;

• travel plans, interests, preferences and requests;

• names;

• email addresses;

• telephone numbers;

• location or destination information;

• feedback and support communications;

• information associated with a future Stay Guide account or profile; and

• other information you voluntarily provide through the Service.

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We may infer travel preferences and interests from your conversations in order to personalize recommendations.

 

Stay Guide is not designed to collect highly sensitive information such as passwords, payment card numbers, bank account information, government identification numbers or medical records. Please do not submit this information through the Service.

 

If you voluntarily include sensitive information in a conversation, that information may become part of the stored conversation.

 

Information Collected Automatically

When you use Stay Guide, we and our service providers may automatically collect certain technical and usage information, including:

• IP address;

• browser type;

• device type and operating system;

• language and general geographic information;

• identifiers associated with a browser, device or session;

• referring website or property;

• access times;

• pages, screens or features used;

• session and conversation activity;

• interaction and usage information;

• error, performance and diagnostic information; and

• cookies, local storage or similar technologies used to operate, secure and understand use of the Service.

 

2. Conversations

Stay Guide conversations may be stored.

 

Stay Guide personnel and authorized service providers may have access to conversations when reasonably necessary to operate, maintain, troubleshoot, secure, analyze and improve the Service.

 

If you access Stay Guide through or in connection with a participating hotel, lodging property or other partner, that property or partner may also have access to your conversation and related usage information.

 

This may include your questions, the AI responses, travel preferences, requests, feedback and other information contained in the conversation.

 

Participating properties may use this information to understand guest interests and needs, improve guest service, understand use of Stay Guide and improve their destination or property experience, subject to applicable law and their own obligations.

 

You should not enter information into Stay Guide that you do not want Stay Guide or the relevant participating property to receive.

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3. How We Use Information

We may use personal information to:

• provide and operate Stay Guide;

• answer questions and generate travel recommendations;

• personalize recommendations based on your interests and requests;

• maintain conversation context;

• provide future account and sign-in functionality;

• communicate with you;

• provide customer support;

• analyze usage and understand which information or recommendations are useful;

• provide reporting and insights to participating hotels and partners;

• troubleshoot errors and improve performance;

• develop, test and improve Stay Guide;

• protect the security and integrity of the Service;

• detect fraud, abuse or unauthorized activity;

• enforce our Terms of Use;

• comply with legal obligations;

• establish, exercise or defend legal claims; and

• create aggregated or de-identified analytics and insights.

 

We may use automated systems to analyze conversations and infer travel interests and preferences for personalization and analytics.

 

We do not use Stay Guide to make decisions that produce legal or similarly significant effects concerning you.

 

4. Artificial Intelligence and Service Providers

Stay Guide uses third-party technology providers to operate the Service.

 

These may include:

• Botpress and related cloud technology used to operate the conversational experience;

• artificial intelligence and large-language-model providers;

• cloud hosting and data infrastructure providers;

• analytics and performance providers;

• security and monitoring providers; and

• communications and support providers.

 

These providers may process information, including conversation content, on our behalf as necessary to provide their services to Stay Guide.

 

The specific providers and underlying technologies used by Stay Guide may change as the Service develops.

 

We require service providers to handle information in accordance with applicable law and their contractual obligations to us.

 

5. Participating Hotels and Partners

Stay Guide may be made available by a participating hotel, lodging property, destination organization or other partner.

 

When you use Stay Guide through such a partner, we may disclose information associated with your use of Stay Guide to that partner.

 

Depending on the implementation, this information may include:

• conversation content;

• questions and AI responses;

• travel interests and preferences;

• requested recommendations;

• feedback;

• usage and engagement information; and

• aggregated or de-identified analytics.

 

A participating hotel or partner may have its own privacy practices governing information it receives or separately collects from you.

 

Stay Guide is not responsible for information that a third party independently collects outside of the Stay Guide Service.

 

6. Other Ways We May Disclose Information

We may also disclose information:

 

Service Providers

To vendors and contractors that perform services for us, including technology, hosting, artificial intelligence, analytics, security and support.

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Legal and Safety Purposes

If reasonably necessary to:

• comply with applicable law, regulation, subpoena or legal process;

• respond to lawful government requests;

• protect the rights, safety or property of Stay Guide, users or others;

• investigate fraud, abuse, security incidents or unlawful activity; or

• establish, exercise or defend legal claims.

 

Business Transactions

In connection with a financing, investment, acquisition, merger, reorganization, sale of assets or similar business transaction involving Stay Guide.

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With Your Direction or Consent

When you request, authorize or consent to a disclosure.

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7. Sale and Advertising

Stay Guide does not currently sell personal information for money.

 

Stay Guide does not currently share personal information for cross-context behavioral advertising.

If these practices materially change, we will update this Privacy Policy and provide any notices or choices required by applicable law.

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8. Aggregated and De-Identified Information

We may aggregate, anonymize or de-identify information so that it can no longer reasonably be associated with an identifiable individual.

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We may use and disclose this information for analytics, product development, reporting, research and business purposes, subject to applicable law.

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9. Cookies and Similar Technologies

Stay Guide and its service providers may use cookies, browser storage and similar technologies to:

• operate the Service;

• maintain sessions;

• remember preferences;

• protect security;

• understand usage;

• diagnose performance issues; and

• improve the Service.

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Your browser may allow you to block or delete cookies or local storage. Doing so may affect certain features of Stay Guide.

 

Where applicable law requires consent before certain technologies are used, we will request that consent.

 

10. Data Retention

We retain information for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing the Service, maintaining conversation history, analyzing and improving Stay Guide, complying with legal obligations, resolving disputes and protecting the Service.

 

Retention periods may vary based on the type of information, the purposes for which it is used, applicable law, contractual obligations and the retention settings of service providers we use.

 

We may retain aggregated or de-identified information for longer periods where permitted by law.

 

11. Security

We use reasonable administrative, technical and organizational measures designed to protect personal information.

 

No electronic transmission, online service or storage system can be guaranteed to be completely secure, and we cannot guarantee absolute security.

 

12. Your Choices and Privacy Rights

Depending on where you live and the law that applies to you, you may have rights concerning your personal information.

These may include rights to:

• request access to personal information we maintain about you;

• request correction of inaccurate information;

• request deletion of certain information;

• request a copy or portability of certain information;

• object to or restrict certain processing;

• withdraw consent where processing is based on consent; and

• appeal or complain to an applicable privacy authority.

 

You may submit a privacy request to:  contact@stayguide.travel

 

We may need to verify your identity before completing certain requests.

 

Some information may be exempt from a request where retention or processing is permitted or required by law.

 

We will not unlawfully discriminate against you for exercising applicable privacy rights.

 

13. California Users

California residents may have additional privacy rights under applicable California law.

 

Depending on whether a particular California privacy law applies to Stay Guide at the relevant time, these may include rights concerning access, correction, deletion, disclosure and certain uses or transfers of personal information.

 

Requests may be submitted to:  contact@stayguide.travel

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Stay Guide does not currently sell personal information or share personal information for cross-context behavioral advertising.

 

14. International Users

Stay Guide may be accessed by users around the world.

 

Stay Guide is operated from the United States, and our service providers may process information in the United States and other countries.

 

As a result, information may be transferred to or processed in countries whose privacy laws differ from those of your home country.

 

Where required by applicable law, we will use appropriate mechanisms or safeguards for international transfers of personal information.

 

If privacy laws in your jurisdiction give you specific rights regarding access, correction, deletion, restriction, portability, objection or withdrawal of consent, you may contact us at contact@stayguide.travel.

 

15. Legal Bases Where Required

Where applicable law requires us to identify a legal basis for processing personal information, we process information as appropriate based on:

• providing the Service you request;

• our legitimate interests in operating, securing, understanding and improving Stay Guide;

• your consent, where consent is requested;

• compliance with legal obligations; and

• protection of our rights and the rights of others.

 

Where processing is based on consent, you may withdraw that consent as permitted by applicable law.

 

16. Children

Stay Guide is intended only for adults age 18 and older.

 

We do not knowingly solicit personal information from children or knowingly provide the Service to individuals under 18.

 

If you believe a minor has provided personal information to Stay Guide, contact us at contact@stayguide.travel.

 

17. Third-Party Links and Services

Stay Guide may provide links or references to websites, businesses, booking services, maps, restaurants, attractions and other third-party services.

 

Their privacy practices are governed by their own policies, not this Privacy Policy.

 

We encourage you to review the privacy practices of third parties before providing personal information to them.

 

18. Hotel and Business Contacts

If you communicate with Stay Guide on behalf of a hotel, property, destination organization, vendor or prospective business partner, we may collect business contact information such as your name, title, organization, email address, telephone number and communications with us.

 

We may use this information to manage the business relationship, provide information about Stay Guide, administer pilots or services and communicate regarding current or potential business activities.

 

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time as Stay Guide develops or our practices or legal obligations change.

 

When we update the policy, we will revise the Effective Date above.

 

If changes are material, we may provide additional notice through the Service or other appropriate means.

 

20. Contact Us

For questions, privacy requests or concerns regarding this Privacy Policy or Stay Guide’s privacy practices, contact:

Stay Guide

 

contact@stayguide.travel